Question Recent RTX 4060 Upgrade - Just a bunch of CTDs

[d1rty_]

I recently upgraded from Ryzen 3200G and RX 580 to Ryzen 5600X and an RTX 4060. I used DDU before installing, but I'm getting frequent crashes to desktop in most games I play.

In CryEngine games I get the error DXGI_ERROR_DEVICE_HUNG every 30 minute or so, in Unreal Engine Games I get the following:

GPU Crash dump Triggered

FactoryGameSteam_D3D12RHI_Win64_Shipping!D3D12RHI::TerminateOnGPUCrash() [D:\BuildAgent\work\SM_BT\UE4\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp:875]
FactoryGameSteam_D3D12RHI_Win64_Shipping!D3D12RHI::VerifyD3D12Result() [D:\BuildAgent\work\SM_BT\UE4\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp:901]
FactoryGameSteam_D3D12RHI_Win64_Shipping!`FD3D12DynamicRHI:😛rocessInterruptQueue'::`2'::<lambda_1>:😱perator()() [D:\BuildAgent\work\SM_BT\UE4\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:984]
FactoryGameSteam_D3D12RHI_Win64_Shipping!FD3D12DynamicRHI::ForEachQueue() [D:\BuildAgent\work\SM_BT\UE4\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHI.cpp:286]
FactoryGameSteam_D3D12RHI_Win64_Shipping!FD3D12DynamicRHI:😛rocessInterruptQueue() [D:\BuildAgent\work\SM_BT\UE4\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:1147]
FactoryGameSteam_D3D12RHI_Win64_Shipping!FD3D12Thread::Run() [D:\BuildAgent\work\SM_BT\UE4\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:97]
FactoryGameSteam_Core_Win64_Shipping!FRunnableThreadWin::Run() [D:\BuildAgent\work\SM_BT\UE4\Engine\Source\Runtime\Core\Private\Windows\WindowsRunnableThread.cpp:149

Both pointing to the GPU.

I have now done a fresh W10 install, the latest game ready drivers, plus rolling back a few versions and it makes no difference. I don't believe this is a power supply issue as my RX 580 drew more power and worked fine. Games like RDR2 run fine with the settings cranked up too. If anyone can suggest anything or point in the right direction I'd be grateful.

 

[NanoSuit3]

You suspect power so let's find out. Specs please?

 

[Eximo]

Latest BIOS?
BIOS reset? Sometimes needed to clear out old settings.

I would be a little worried about the PCIe settings. That CPU and GPU combined made for quite a few changes.

Old x16 GPU running at 8x PCIe 3.0.
New 8x GPU running at ?

Depends on the motherboard what the 5600X will be able to do, but since the card is only 8x, if you have a lesser chipset you might be stuck at 8x 3.0 again, which wouldn't be ideal, particularly if you are running into VRAM limits.

DX12 errors, if the CryEngine games in question support Vulkan, worth a shot as a solution.

 

[Roland Of Gilead]

Hey there,

Is the RTX new or second-hand?

I don't believe this is a power supply issue as my RX 580 drew more power and worked fine.

Which exact power supply are we talking about? How old is it?

 

[Eximo]

I should add that recent Nvidia drivers have also been known to cause issues with older cards. Try a driver from before the launch of the 50 series.